Return Policy

Love and Adventure

Love & Adventure will refund the full merchandise value within 30 days of receipt and in their original packaging and resalable condition. 

 

Return freight that is sent back to Love & Adventure is the customer’s responsibility unless: a) Customer Service is notified within 30 days of receipt, AND b) the item received arrived damaged, OR c) the item received was not what was ordered. Merchandise returned as a result of a customer order error will be subject to a minimum 15% restocking fee and is the responsibility of the customer. Love & Adventure is not responsible for any lost or stolen packages. 

How to Return Items 

When returning stock items of your choice, include a copy of the completed return form (found on the back of the packing slip). If you do not have a return form, you can download PDF here: 

 

Cancelled Orders 

You can cancel your request up until you accept the artist's proposal. You cannot cancel or return your commissioned art once the artist starts working on the piece. 

If you cancel or change an order after it has been placed, you can be assessed up to a 15% restocking fee. Items must be returned within 30 days of receipt and in their original packaging and resalable condition. For merchandise valued at $300 or more that has correctly shipped and is undamaged, a 15% restocking fee will apply. This applies to organisations or schools that either 1) cannot accept product delivery or 2) no longer need it. Please get in touch with Customer Service for more information. 

 

Upon Receipt of Your Order 

Be sure to count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent upon receiving your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. 

 

Please open all packages immediately and inspect the merchandise to verify it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is uncovered, notify us immediately. Pictures of the damage are encouraged for all truck shipments. 

 

Check your merchandise against the packing slip. If an overage or shortage exists, we require you to notify Customer Service within 30 days after receipt of your merchandise. 

 

Limitations of Liability 

By purchasing from Love & Adventure, you agree that Love & Adventure is not responsible for any damage or harm caused by the receipt, possession, storage, use or misuse of its products or services. You agree that Love & Adventure shall not be liable for any loss arising from the use of its services or the goods it sells, including but not limited to direct, indirect, special, and consequential losses (e.g., damages caused due to delay, damage caused to artwork, or loss of expected or anticipated profits). Notwithstanding the foregoing, should Love & Adventure be found liable for any damages, you agree that such liability shall be limited to the maximum amount you paid for the product, item, or service at issue. You acknowledge and agree that you bear all risk associated with receiving, possessing, storing, and using products purchased from Love & Adventure. Love & Adventure is not responsible for the use of the product or damage for anything other than the product’s intended use.